Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging.

Refunds

If you are unsatisfied with your subscription for any reason, you may be eligible for a full or partial refund at our discretion. Your happiness is so important to us!

You may also request a refund if you missed the cancellation deadline and were charged for your subscription. We may not always be able to accommodate this, so we strongly recommend you cancel your subscription from inside your Account at least 24 hours before the 15th of the month when subscriptions renew.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@busylittlebook.club or via the Help Center.

Featured Books

If you receive a book you already have, we are happy to offer a $5 credit/refund at our discretion. Send us a picture of you gifting or donating the book, and we’ll either credit your account $5 toward your next renewal or issue a $5 refund.

We do not accept returns or offer refunds/credits for books that were not to your personal preferences, but we do encourage you to donate any books you don’t like to a friend, loved one, school, or local library.

Exchanges

We only replace items if they are defective or damaged. If a book arrives damaged, please contact our support team with a photo of the book. We’ll work with you to send a replacement or find an alternative solution if a replacement is not available.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once you’ve completed any necessary steps, the gift credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need to work directly with the gift giver as their payment and shipping information is what is on file. Please ask that they contact us directly.

Shipping returns

As a general rule, we do not accept returns and typically encourage our subscribers to donate books to friends, family, schools, or their local library. If you believe your item should be eligible for a return, please contact us at the email or link below.